Get in touch with us
Have a question or comment? Don’t hesitate to contact us below—we’ll try and get back to you as quickly as we can!
Contact Information
For fast support, we recommend email however we do understand some questions or issues are best discussed so please reach out to us using our toll free number below.
Frequently Asked Questions
Many of our products can be returned & refunded however there are certain instances where your product can no longer be returned for a full refund.
Specific details related to our Return and Refund policy can be found hereReturn, Refund and Exchange Policy.
If you have any other question not covered please don’t hesitate to contact us using the form above.
Many of the products in our shop are customizable, however if you need something completely different, please use the above form to reach out to us and request a quote.
Of course! Eligible discounts are store dependent. For instance, Amazon handles discounts different than Etsy. Our website either discounts the product through sales, or coupons which can be used on the order form.
Please view our coupons and promotions page for current discounts.
If your decal was damaged during shipment we can either return it or replace it.
If your decal was damaged during installation, you can send us a request with a picture of where it was damaged and we may be able to send out a repair decal.
If your decal was damaged sometime after it’s been installed, please reach out to us to see how we can best help!
Unfortunately we do not offer installation services. We do offer an easy-to-follow installation video on how to install your FaceMemory decal here.
If you prefer to have your memorial installed professionally, we recommend contacting a local window tinting or auto customization company.
Most of our decals are competitively priced however some decals require a lot of design work and labor. For instance, our FaceMemory portrait type decals require one to two hours to design, and at least another hour to produce. We also do not cut corners when it comes to materials and packaging. We use only premium, commercial grade materials. We ship most of our products in heavy-duty specialty tubes.
We’ve found that when it comes to something as important as a memorial for a loved one, we better do it right the first time.