Need Help?
Welcome to our support section. Whether you need help with placing your order or installing one of our great products, we’ve got your back!
Ordering Support
Need help with placing an order, or have a question related to one of our products?
Installation Support
Have you received your order and need help installing it, or have run into an issue?
Ordering Support
If you haven’t placed an order yet and have a question about a product or how to order a product, please choose one of the following topics:
What forms of payment do you accept?
We accept secure credit card payments. You can also pay using the following methods:
- PayPal: You can purchase our products using your PayPal account.
- Amazon Payments: You can complete checkout using your Amazon Account.
- FaceBook Payments: We also accept payments through the Facebook Payment system.
Is this website secure?
Absolutely! Our website uses industry standard website end-to-end encryption to prevent hackers from intercepting your information. We use an active TLS/SSL certificate and our entire website is hosted on a secure webserver running the latest technology to ensure your order is secure.
We do not store plain text passwords on our website so your password cannot be viewed or stolen.
You can quickly verify our security by clicking the following button:
If I place an order, is my credit card information secure?
Yes. Not only do we use the most secure website technology (please see the previous question to verify), we do not store any sensitive credit card or banking details on our servers.
We use industry standard 3rd party payment processors such as Stripe Payments, PayPal, FaceBook Payments, Amazon Payments to further secure your sensitive details.
How do I customize my order?
All or our customizable products have a personalization form directly on the product order page. From the product page, you can enter your details as well as upload any photo required.
How do I know if the photo I want to use for my decal is a "good" photo?
The best photo to use meets the following conditions:
- The photo is high resolution (the larger the better)
- The lighting in the photo makes it easy to see identifying features, such as the nose, mouth and eyes.
- The photo is not blurry or obstructed.
With that being said, we can do wonders with improving a photo. We restore old photos and are able to crop and remove obstructions such as physical objects in the photo, or scratches and glare. If you are unsure, contact us and we can verify the photo for you.
In any case, we can use your photo in any condition. Generally speaking, a better photo results in a more detailed design.
Can I preview the design before you cut and ship it?
Yes, we do offer a design preview service at an additional cost. This feature is available to select directly on the order form. The reason we have to charge for this is that it slows down our production and requires your response before we can ship it.
How long will it take to receive my order?
Our customized products usually require a few days to complete and will ship using whatever service you have chosen. Free shipping usually ships with USPS First-Class Mail which takes 2-4 days. All of our customized products display a lead time on the product page (look for the “Additional Details” tab at the bottom of the page).
I require a customization that does not exist on the order form.
Because we design and product our products in house, we can usually accommodate any unique requests in regards to order customization.
If you require a customization that does not exist on the order form, simply include those details in the “Order Notes” section on the form. If we have questions, we can reach out to you directly.
What if I make a mistake on the order form?
Just send us a message and we can get it taken care of. If the order has already shipped we can usually assist you by sending a replacement part to fix the issue.
I have a sales related question not covered
If you still have questions related to ordering or sales, please visit our Customer Service Portal and submit a support ticket.
Existing Order Support
If you have already placed an order with us, please choose one of the following topics:
I placed an order but haven't received an email confirmation or invoice.
If you placed an order recently and have not received an email from us, please wait a few moments and/or check your spam folder.
If after an hour you have not received notification please submit a ticket here: Customer Support Portal
I made a mistake on my order.
If you made a mistake on your order, please contact us as quickly as possible. Depending on the status of your order, we may be able to quickly fix the issue. In cases where the order has already shipped, we can usually send out a partial reprint or cut that you can use to correct the mistake.
To contact us regarding an error made, please visit and submit a support ticker here: Customer Service Portal
I haven't received my order yet.
When your order ships, it can take a day or more before the shipment tracking updates. Once the appropriate shipping company confirms receipt of your order, we will be unable to provide any more information that is available through tracking information.
If your order is more than a day or two late, please feel free to contact us and we will try and help as best we can. Please submit a support ticket here: Customer Support Portal
There is something wrong with my order.
For any and all order related issues, such as damage or missing items, please submit a Customer Support Ticket for prompt assistance.
The order was fine, but I just don't like it.
We understand and would love to help you. Please submit a ticket
Installation Support
Already received your order and have a question or issue? Please choose one of the following topics:
Instructions should have been included with your shipment. If you did no receive instructions, please download a copy here:
Decal Installation Instructions
We strongly recommend customers watch our decal installation tutorial found here:
Installation Video
If you have watched the video and still have questions, continue reading the questions below, or submit a Customer Support Ticket for prompt assistance.
If this is happening, please lay the clear transfer layer back down, and apply pressure in that area. Once you have applied pressure, please try again.
There are a couple things you can try to remove bubbles.
- Try applying a piece of paper over the decal, and using the installation tool, try gently pushing the bubbles out. Do not try pushing too hard because it can damage your decal.
- Try poking a small hole in the bubble with a pin and gently use your fingers to push the air out.
Unless specified otherwise, all of our decals are made with exterior grade vinyl and can be safely applied to outdoor surfaces such as car windows, side panels, house windows.
Color contrast is important and white decals should not be applied over light color surfaces.
Decals can safely be applied to rear car windows under wipers (please see next question).
Yes, however there are a few special considerations:
- After applying your decal, you should wait at least 24 hours for the vinyl adhesive to set before turning on the wipers.
- Please be sure you have properly cleaned the window prior to installation. Failure to remove oily or dirty contaminants can result in your wipers removing the decal during use.
- Be sure you maintain your wiper blades. Missing, hardened, damaged or otherwise worn-out wiper blades can damage your decal.
Please submit a support ticket and help us understand what happened and where the damage is. Submitting a photo is very helpful in this case. Once we access what happened we often send a repair kit.
Submit a support ticket here: Customer Support Portal
